AQS leads in policy administration systems for commercial properties and casualty insurance companies—in short, they know insurance and software development. The challenge was that this highly regarded company had difficulty making a profit.
With Trissential’s involvement, AQS focused on three business essentials to make itself viable—identifying and prioritizing internal improvements, effectively managing the implementation and bringing the projects in on time and within budget.
In a little more than a year’s time, AQS achieved in excess of a $4.5 million gain in profits, and 50% topline growth. Behind the scenes, they saw faster implementation of customer systems with higher quality—and a lower backlog. Customers were more satisfied, but even more importantly, employees were energized, with higher morale and retention.
As CEO, David Kerford said, “Trissential provided us with up-to-date, disciplined practices and procedures and raised the technological maturity of our delivery teams. Trissential was the perfect complementary partner, enabling us to focus on our core competencies during a period of rapid change. The results speak for themselves.”